From snarky comments and unrealistic demands for stock when it is explained we just can’t get it, to being called rude names and at one point, having stock thrown at us. We have also heard similar stories from other retailers, so it’s not just us. We understand that these are challenging times but these restrictions have been put in place by the government, not us, so we cannot tolerate people taking it out on us. The stress and mental anguish from your actions directed at us are not healthy.
We are terribly sorry to those of you who are wonderful supporters, you shouldn’t have to be exposed to this. Some of you have even tried to step in and help us in some of these awful situations, but at some point, for our own wellbeing, we have to draw the line.
For now, please see the following images about how we will now operate. We are closing the store to physical customers. Please don’t turn up and find us closed and then abuse us, this is why we have closed the door.
We will keep you updated and let you know as soon as we are able to return to some sort of normality. We are passionate about providing the best customer service and expert knowledge and love interacting with you all, but we just need to take this time to look after ourselves. As mentioned, we will still be available to chat via email, phone call, live chat online or by appointment. We know change is hard, but I’m sure you will learn to love our online presence like the rest of NZ.
Thank you in advance for your understanding.