Payment & Shipping

PAYMENT

All prices are in NZD and include 15% GST.

We accept payment by:

  • Visa or Mastercard
  • PayPal Account
  • LayBuy (up to $1200)
  • Bank Deposit
  • Gift Voucher

Payment on pickup: 
You may also choose to purchase online and then pick up your item/s from our Petone store.

In store we accept payment by:

  • Cash
  • Eftpos
  • Credit Card
  • LayBuy (up to $1200)
  • Gift Voucher

If you choose to pick up your order in store please note that your payment must be showing in our account before you pick up, which may mean making your bank deposit payment the day before you pick up. If you have any doubt that your payment will clear before you pick up please pay in store instead. In store we accept payment by cash, Eftpos or credit card (Visa or MasterCard). Unfortunately we are unable to release your order to you unless we have received your payment.

Credit Card and PayPal Account payments are instant and will therefore allow you to pick up the same day.

Unpaid orders will be held for 7 days before being returned to stock. If you need extra time to pick up please contact us and we will hold your order for you.

 

SHIPPING

We always aim to dispatch as soon as possible. This is often the same day if we receive your payment before midday (excluding weekends and public holidays). The couriers do change their pickup timetable from time to time and sometimes we run out of time to complete last minute orders. If you need your item dispatched asap it would pay to ring us and check that it can be prepared intime. We send you an email to let you know when your order has been dispatched. For couriered orders the dispatch email will in most cases also include a tracking number.

Shipping is calculated on the checkout page before you submit your order.

Courier 
Due to the delicate nature of many of our products we prefer to send items via courier, Signature required. Our main Courier is Courier Post but we now also use Pass The Parcel who can offer better rates on some RD destinations and NZ Couriers used by some of our suppliers when dispatched direct by them.

Most Courier deliveries are between 7am and 5pm Monday to Friday, Sorry we can not specify to the couriers an actual time.

Note most courier deliveries are signature required UNLESS you supply a delivery instruction (Like - Please leave at front door, or in letterbox....etc..)

Delivery Times: 

We will email you a Shipping Notification with a tracking number when your order is ready to be dispatched. 

North Island Towns: 1-2 Business Days / South Island Towns: 2-3 Business Days 

RD Delivery: Add 1-2 Business Days (a surcharge will apply)

Please be aware that there are occasionally delays that are beyond our control. In the first instance check the tracking details we have sent you and maybe contact your local courier center for an update. If you have no luck or concerns please contact us and we will chase it up for you!

If you have an RD address and would like to avoid the Courier/NZ Post surcharge please provide a non-RD address for delivery.

 

INTERNATIONAL SHIPPING

We do ship internationally and can complete all export documentation for you. There are 3 or 4 shipping options so if you are interested please contact us  with your address details and what it is you want to order and we will source the best shipping option for you. 

 

LAYBY

Yes we do offer purchase by layby! Laybys require a 10% non-refundable deposit which covers our costs if you choose to cancel the layby at any point. We are flexible when it comes to the length of your layby as well as the size and frequency of your payments so please let us know your preferences at the time of setting up your layby agreement and we will do our best to accommodate. You may make layby payments in store by cash, Eftpos or credit card, by bank deposit, or by credit card over the phone. We email you an updated Layby Schedule when we receive a payment so that you can keep track of your payments. To discuss or start a layby please contact us directly.