Machine Servicing & Repairs

Keeping your machine in top condition is one of the most important parts of your sewing journey - and it’s a huge part of what we do here at The Sewing Depot.
We service and repair a wide range of domestic, industrial, and commercial machines every week - from vintage classics to modern, computerised models.

This includes multi-needle embroidery machines, overlockers, industrial stitchers, and specialised craft machinery. If you can’t bring your machine to us, we offer on-site servicing throughout the wider Wellington region, and can provide call-out quotes upon request.

Standard Servicing

Our standard full service is $150, which includes a thorough mechanical and electrical check, internal clean and lubrication, tension balancing, timing adjustments, a full stitch test and electrical test and tag.

We aim for a one-week turnaround, but this may extend slightly during busy periods - especially when parts need ordering. If you have a specific deadline, let us know at drop-off so we can advise you accordingly.

To ensure we’re giving your machine the care it deserves, we begin with a $50 assessment. This allows us to open up your machine, inspect it properly, and provide a basic report on what we find.

If you decide to proceed with a full service, we’ll apply the $50 assessment fee as the deposit for your service, so you are still only charged $150 in total. The deposit is due on drop-off, with the remaining balance charged out on pickup. 

Repairs, Warranty & Specialist Work

If, during the service, we find that any parts need replacing, we’ll provide you with an estimate for the additional cost and timeframe before proceeding.
While we stock a wide range of parts, some specialised items may need to be ordered depending on your machine’s brand or age.

We are proud to be official warranty service agents for several leading brands, including Brother, Singer, Pfaff, Husqvarna, and Siser. If your machine is still under warranty, we can liaise directly with the supplier and manage the claim process for you - so you don’t have to.

In cases where we find extensive rust, wear, or electrical damage, we’ll offer honest advice about whether it’s worth repairing, or if your budget would be better spent on a replacement.

Our experienced technicians can carry out:

  • Motor replacements and rewiring

  • Electrical testing and tagging

  • Capacitor, gear, and cam replacements

  • Timing adjustments

  • Overlocker and sewing machine tension resets

  • Full diagnostics and advanced electronic repairs

Custom repairs or work outside the standard scope are charged at an hourly rate of $90.

Bring Your Machine In

You can drop off your machine 7 days a week at 247 Jackson Street.

To book an assessment, request a call-out, or get advice on your machine, get in touch with our team.